Delivery and Returns

Delivery & Returns

Fast, secure shipping from our Melbourne headquarters

Shipping Information

All items are shipped from our Melbourne head office with tracked, registered, and insured postage. You'll receive email tracking confirmation and pickup notifications.

🇦🇺 Australia

Sent via Australia Post Express with full tracking and insurance coverage.

📦
Processing: 5 days
Item preparation and quality checks
🚚
Transit: 1-3 days
Depending on your location

Shipping Cost

$20 AUD

🌍 International

Sent via EMS (Express Mail Service) with comprehensive tracking and insurance.

📦
Processing: 5 days
Item preparation and export documentation
✈️
Transit: 3-8 days
Depending on destination country

Shipping Cost

$49 AUD

Store Collection

📍 Toorak / Melbourne Head Office

You can collect your item once it's ready for pickup. We'll notify you via email when your order is available for collection.

📧 Order Confirmation

Bring your order confirmation email

🆔 Valid ID

Government-issued photo identification

Returns Policy

Our Returns Policy

Every item is carefully documented with photos, videos, and detailed descriptions so you can shop with confidence.

🚫 No Returns for Change of Mind

We maintain a strict no-returns policy for change of mind purchases. Please review all details carefully before ordering.

Exceptions

📝 Not as Described?

Contact us within 7 days of delivery with photo/video evidence. We'll review your case promptly.

🔍 Inauthentic Item?

If proven inauthentic, we issue a full refund including return shipping costs.

🛡️ 12-Month Authenticity Guarantee

Our authenticity guarantee remains valid for 1 full year from date of purchase. If any item is proven inauthentic within this period, we provide a complete refund.

Questions about delivery or returns? Contact our customer service team at: enquiries@lostxchange.com

 we're here to help ensure your LostXchange experience is exceptional.

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