LostXchange is a luxury pre-owned fashion marketplace headquartered in Melbourne, Australia, with a dedicated sourcing and authentication branch in Japan. We specialize in providing customers access to high-quality luxury items that are often unavailable in local markets, making luxury fashion more accessible through competitive pricing on authentic pre-loved designer goods.

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We operate from two strategic locations: Find out more about our locations →

Shopping with LostXchange gives you access to authenticated luxury items at true wholesale prices from Japan's luxury market. All prices displayed include GST for Australian customers. For international customers, GST is not included and you are responsible for any taxes, duties, or customs charges that may apply depending on your country or region's import regulations.

Each item is carefully selected, authenticated, and available for limited time windows. We recommend reviewing all photos, condition grading, and included accessories before purchasing as all sales are final except for authenticity guarantees.

Countdown timers indicate the limited availability window for each item on our platform. After the timer expires, items are moved to other sales channels. This system ensures our members get first access to carefully curated luxury pieces before they're offered elsewhere.

Every item undergoes our rigorous multi-stage authentication process: Read our complete authenticity guarantee →

We've partnered with Entrupy, a global leader in authentication technology, to offer enhanced verification for eligible luxury bags from select brands including Hermès, Chanel, Louis Vuitton, Dior, and Gucci. Entrupy uses advanced AI, microscopic imaging up to 260x magnification, and cross-referencing against millions of authentic samples. This premium service is available for an additional fee for eligible items.

Learn more about our authentication process →

Each listing clearly states what's included (dust bag, box, authenticity cards, etc.) in the 'Includes' section. As pre-owned items, some pieces may not have original packaging. We always specify exactly what accessories and documentation come with each item to ensure complete transparency.

We cannot provide additional photos, but rest assured every listing includes multiple high-resolution images showing all angles and any imperfections. What you see is exactly what you'll receive. Our photography team captures every detail to ensure you can make an informed purchasing decision.

All our items are pre-owned, so condition varies naturally. We carefully grade each piece and disclose every flaw with detailed photos and descriptions so you can shop confidently. This transparency ensures you know exactly what to expect and allows us to offer authentic luxury items at accessible prices.

View our detailed condition grading guide →

We use an internationally recognized grading scale applied after hands-on inspection by our team in Japan: View complete condition grading guide →

All items ship from our Melbourne headquarters with tracked, registered, and insured postage: View complete shipping information →

Yes, you can collect your order from our Toorak/Melbourne head office once it's ready for pickup. We'll notify you via email when your order is available for collection. You'll need to bring your order confirmation email and valid government-issued photo identification.

Get directions to our Melbourne office →

We maintain a strict no-returns policy for change of mind purchases. Every item is carefully documented with photos, videos, and detailed descriptions to help you shop with confidence. Read complete returns policy →

Currently, we do not offer payment plans. All purchases require full payment at checkout. This allows us to maintain our competitive pricing and ensure immediate processing of your order.

All prices are fixed and non-negotiable. Our pricing reflects the true source cost of luxury items from Japan's wholesale market, ensuring you're already getting the best possible value for authenticated luxury goods.

Our hassle-free consignment service follows three simple steps: Start selling with us →

We only consign items that sell for $1,000 AUD or more. Our commission structure:

Sale Price	Commission Rate
$1,000 - $2,000 AUD	25% or $275 minimum fee
$2,000 - $5,000 AUD	20% commission
$5,000 - $10,000 AUD	15% commission
$10,000+ AUD	10% commission

Learn more about consigning with us →

For all inquiries including delivery, returns, condition grading, or selling questions, contact our customer service team at enquiries@lostxchange.com. We're here to ensure your LostXchange experience is exceptional.

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LostXchange operates as a licensed second-hand dealer under License No: SHD-0018083, ensuring we meet all regulatory requirements for luxury resale operations in Australia.